Federal Outsourcing Refund Policy
The client agrees and understands that if there is any possibility of refund as per Federal Outsourcing's refund policies, the refund will be made within 60 working days after the client submits the Federal Outsourcing Refund Claim Form. The client must enclose a copy of the receipt for payment made to Federal Outsourcing and any other supporting documents with the refund request form. Failure to enclose these documents will make the client ineligible for the refund. Refund in case of withdrawal or IELTS/TEF failure: The client understands and accepts that no refund will be given if they withdraw or abandon their application or decide to drop out for any reason during the proceedings after signing up with Federal Outsourcing.
The client is aware and understands that they are required to take the IELTS/TEF exam to assess English/French language skills and provide the required band scores. The client acknowledges that qualifying in IELTS/TEF is mandatory, and without providing these scores, the application cannot be submitted to the immigration authority. Additionally, the client understands that if they are unable to secure the required scores in IELTS or TEF or provide the IELTS/TEF certificate, they will not be eligible for any refund of the consultation fees paid to Federal Outsourcing.
Penalty & Refund in case of non-submission of Documents: To ensure the client's success, Federal Outsourcing strictly advises its clients to promptly supply the required documents for better results and faster processing of applications. Timely submission of documents helps maintain the company's performance and success ratio. The client is liable to pay a penalty of 20% of Federal Outsourcing's fees if they do not provide documents within 60 working days from the date of the agreement. In the event of any further delay after 120 days, the case would be considered voluntarily abandoned, and Federal Outsourcing will not be liable to process the application further. In this case, the client will not be entitled to a refund of any fees previously paid to Federal Outsourcing. If the client wishes to hold the process for more than four months, they must send an email to their case officer and pay an additional fee of INR 15,000.
The client understands and accepts that the approval of their application is solely at the discretion of the Immigration Authority/Consulate/High Commission. Federal Outsourcing only provides consulting services and has no association with the Immigration Authority/Consulate/High Commission or any other immigration body. Federal Outsourcing does not guarantee that the client will receive a visa from the Immigration Authority/Consulate/High Commission.
Refund in case of rejection by any Immigration Authority or Consulate/High Commission: If the client has applied to any country and their application is rejected by the Immigration Authority/Consulate/High Commission, Federal Outsourcing will refund the applicable amount as per the refund policy. The refund will be made within 60 working days after the client submits the Federal Outsourcing Refund Claim Form. The client must enclose a copy of the rejection letter or rejection stamp on their passport to support the Refund Claim. If the client fails to enclose these documents, Federal Outsourcing will not process the applicable refund amount.
Federal Outsourcing will provide no refund for any of the following reasons:
1. Failure of medicals by the client or their family members included in the application
2. Failure to provide a genuine Police Clearance Certificate, not older than three months
3. Failure to prove sufficient funds for settlement by the client or their family members included in the application
4. Submission of fraudulent documents or fraudulent information
5. Prior violation of any immigration or visa law by the client or any of their family members included in the application
6. Late submission of any additional documents requested by the Immigration Authority/Consulate/HighCommission at a later stage
Federal Outsourcing will provide no refund in any of the following situations:
1. Federal Outsourcing's fee is 100% non-refundable if the client receives an Invitation and fails to submit the online application with all necessary supporting documents for permanent residence within 60 days from the date of Invitation receipt.
2. Federal Outsourcing's fee is 100% non-refundable if a visa interview is requested by the Immigration Authority/Consulate/High Commission, and the candidate fails to attend.
3. Federal Outsourcing's fee is 100% non-refundable if the client abandons or withdraws their case due to any personal reason.
4. Federal Outsourcing's fee is 100% non-refundable for a part payment made for the full service.
5. Federal Outsourcing's fee is 100% non-refundable if Credential Evaluation/Skills Assessment is positive, and the client fails to submit the other required documents to process their visa application.
6. Federal Outsourcing's fee is 100% non-refundable in case of changes in government rules and delays from Immigration authorities.
Other Instances of Refund: The client agrees and understands that if there is any possibility of refund as per the refund policy, the refund will be made within 60 working days after the client submits the Federal Outsourcing Refund Claim Form. The client must enclose a copy of their receipt for payment made to Federal Outsourcing and any other supporting documents with the refund request form. Failure to enclose these documents will also make the client ineligible for the refund.
